Fault & Non-Fault Accident Management
We handle your entire claim from first call to final settlement — at no cost to you.
- No excess to pay on non-fault claims
- Your no claims discount stays protected
- Dedicated file handler from start to finish
- All costs recovered from the at-fault insurer
If you've been in an accident that wasn't your fault, you shouldn't have to pay for it. Our specialist claim handlers manage every stage of your non-fault claim — liaising with insurers, arranging your replacement vehicle, recovering your losses and keeping you informed at every step.
What is non-fault accident management?
When another driver causes an accident, their insurer is liable for your losses. Instead of claiming through your own policy — paying your excess and risking your no claims discount — we manage the claim directly against the at-fault insurer. That means no excess, no premium impact, and a specialist fighting your corner.
A dedicated file handler on your side
From your first call, a named file handler takes ownership of your claim. They set up the claim, gather evidence, negotiate liability, coordinate your replacement vehicle and repairs, and pursue every recoverable cost — including loss of earnings, storage and out-of-pocket expenses.
Fast settlements, clear communication
Our handlers have the skills, experience and qualifications to push claims to fast settlement. You'll receive regular updates by phone, email or text — so you always know exactly where your claim stands.
Fault & Non-Fault Accident Management — frequently asked questions
How much does non-fault accident management cost me?
Nothing. All of our costs are recovered from the at-fault driver's insurer. You pay no excess and your no claims discount is unaffected.
Do I have to tell my own insurer?
You should notify your insurer of the accident for information purposes, but you don't have to claim through them. We handle everything through the at-fault insurer instead.
How quickly can you start my claim?
Immediately. Call our 24/7 helpline and a file handler will set up your claim on the same call, usually within minutes.
Had an accident that wasn't your fault?
One call and we handle everything — recovery, replacement vehicle, repairs and your entire claim. No excess to pay, no claims discount protected.