How it works

From accident to back-on-the-road, in six steps

One phone call sets everything in motion. Here's exactly what happens after you call our 24/7 helpline.

Step 1
Call our accident helpline
Call 0208 981 4633 any time, day or night. We'll take the details of your accident, set up your claim on the same call and allocate a dedicated file handler who owns your case from start to finish.
Step 2
Replacement vehicle delivered
We aim to deliver a like-for-like replacement vehicle to any destination in the UK within 4 hours — including plated taxis, private hire and PCO-licensed vehicles for working drivers.
Step 3
Damaged vehicle collected
Our 24/7 recovery network collects your vehicle from the roadside, your home or a compound and places it into secure storage, where qualified engineers carry out a full damage assessment.
Step 4
Repairs at an approved bodyshop
Your vehicle is transported to an insurance-approved bodyshop for manufacturer-standard repairs, backed by our 3-year paint protection guarantee. Your handler chases every stage.
Step 5
Back on the road
We return your fully repaired, quality-checked vehicle to your door and collect our replacement vehicle in the same visit. Minimal fuss, zero downtime.
Step 6
A guaranteed smooth service
Every cost — hire, recovery, storage and repairs — is recovered from the at-fault insurer. You pay no excess, keep your no claims discount and receive updates throughout.

Want the full legal detail?

Our claims process page explains liability, evidence and settlement in depth.

Call us now or send an enquiry — a claim handler will come straight back to you.

One call and we handle everything — recovery, replacement vehicle, repairs and your entire claim. No excess to pay, no claims discount protected.