Case studies

Real claims, real results

Every claim is different. Here's how our specialists handled four very different situations — and what it meant for the drivers involved.

Accident

Client with their new Range Rover after settlement

New Car

Prestige Vehicle · London

Range Rover declared a total loss — £37,395 settlement secured

A London driver's Range Rover Sport was struck at a junction, causing significant damage. After assessment, the vehicle was declared a total loss — and we secured a settlement that let the client move straight into another Range Rover.

The challenge

With a prestige vehicle written off, the at-fault insurer's initial valuation risked underpaying the client and delaying their return to an equivalent vehicle. Every day without a fair settlement left them without the car they relied on.

What we did

We delivered a like-for-like prestige replacement within 4 hours and collected the damaged Range Rover in the same visit. Our engineers produced an independent total-loss valuation, and our handlers negotiated firmly with the at-fault insurer to secure full market value.

The outcome

The vehicle was declared a total loss and we successfully secured a settlement of £37,395 — enabling the client to purchase another Range Rover. Every cost was recovered from the at-fault insurer, and the client's no claims discount remained fully protected.

£37,395

Settlement secured

£0

Client cost

Protected

No claims discount

Liability Dispute · Birmingham

Disputed liability overturned with dashcam evidence

A Birmingham commuter was sideswiped on the M6, but the other driver claimed she had changed lanes into him.

The challenge

With conflicting accounts and no independent witnesses, the at-fault insurer denied liability outright — leaving our client facing her own excess and a premium hike.

What we did

Our file handler obtained dashcam footage from a following vehicle via a witness appeal, commissioned a locus report and presented a robust liability argument to the third-party insurer.

The outcome

Liability was accepted in full within 3 weeks. Our client paid nothing, kept her no claims discount and her vehicle was repaired to manufacturer standard with our 3-year guarantee.

3 wks

Liability accepted in

£0

Excess paid

Protected

No claims discount

Total Loss · Leeds

Written-off family car — settlement increased by 22%

A Leeds family's SUV was written off when a van ran a red light. The insurer's first valuation was well below the vehicle's true market value.

The challenge

The at-fault insurer's initial total-loss offer was £2,100 below comparable market listings — and the family needed a vehicle for the school run immediately.

What we did

We delivered a like-for-like 7-seat replacement within 4 hours. Our engineers produced an independent valuation with comparable adverts, and our handlers rejected the initial offer and negotiated hard.

The outcome

The settlement was increased by 22% to full market value. The family kept the replacement vehicle until their settlement cheque cleared.

+22%

Settlement uplift

4 hrs

Replacement delivered

Days without a car

Commercial Vehicle · Manchester

Trades van recovered, repaired and returned in 9 days

A self-employed electrician's van was hit while parked outside a job in Salford — tools, livelihood and reputation on the line.

The challenge

The van carried racking and thousands of pounds of tools. A standard hire car was useless; he needed a working van, fast, and a repairer he could trust.

What we did

We recovered the van with tools secured, delivered a similar-size replacement van the same day, and booked repairs into an approved commercial bodyshop with parts pre-ordered from the engineer's report.

The outcome

The van was repaired and returned in 9 days. The client didn't cancel a single job, and every cost was recovered from the at-fault insurer.

9 days

Repair turnaround

Jobs cancelled

£0

Client cost

Your claim could be our next success story

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