About us
The accident management company that puts drivers first
For over a decade, Castle Accident Management has helped UK drivers recover from non-fault and fault accidents — without paying an excess, losing a no claims discount or spending hours on hold to insurers.
Our story
Built by people who saw drivers being let down
Castle was founded in London after our founders watched too many innocent drivers pay excesses, lose no claims discounts and accept low-ball settlements — simply because they didn't know their rights after a non-fault accident.
We set out to build the service we'd want ourselves: one phone call that takes care of everything. Today our team of qualified claim handlers, engineers and recovery partners manages thousands of claims a year across the UK, from everyday family cars to taxi fleets and commercial vehicles.
Every claim is handled by a named file handler with the skills, experience and qualifications to secure the highest level of handling — with a focus on service delivery and fast settlements. Alongside non-fault claims, we also support drivers involved in fault accidents with free recovery, storage and insurer-managed repairs.
100%
Our success rate
4 hrs
Replacement vehicle delivery
15,000+
Claims managed
24/7
Accident helpline
Fault claims
Been involved in a fault accident? We've got you covered.
If you've been involved in an accident that was your fault, we offer FREE vehicle recovery and storage.
If your vehicle is repairable, we'll arrange the repairs and recover all costs directly from your insurer, so you don't have to deal with the stress of the claims process and save your excess.
Why choose us instead of your own insurance company?
No excess to pay
We save you from paying your insurance excess, regardless of how small or large the repair is.
FREE recovery and storage
We'll recover your vehicle and store it at no cost to you.
We handle everything
From recovery and repairs to dealing with the insurers, we manage the entire process on your behalf.
No unnecessary hassle
Our experienced team keeps the process as straightforward and stress-free as possible.
With your own insurance company, you'll usually be required to pay your policy excess towards your repairs, regardless of the repair cost. By choosing us, you avoid paying your excess while we recover the repair costs from your insurer.
Contact us today to find out how we can help get you back on the road quickly and without paying your excess.
Contact us todayOur values
What we stand for
People first
An accident is stressful enough. We remove the burden completely — one call and everything is handled by a named specialist who genuinely cares.
Relentless on results
We fight for full liability acceptance, fair valuations and fast settlements. Our 100% success rate speaks for itself.
Do it properly
Approved bodyshops, qualified engineers, transparent communication and a 3-year repair guarantee. No shortcuts, ever.
There when it matters
Accidents don't keep office hours. Our helpline and recovery network run 24 hours a day, 365 days a year.
Accreditations & guarantees
Regulated, approved and guaranteed
5.0★ Google Rating
Rated 5 stars by UK drivers
ICO Registered
Your data handled securely under UK GDPR
Insurance-Approved Repairs
Manufacturer-standard bodyshops
3-Year Repair Guarantee
Paint & workmanship guarantee
Speak to a real specialist today
Whether your accident happened five minutes ago or five weeks ago, our team will give you honest, free advice about your options — with no obligation whatsoever.
- Free advice on non-fault and fault accidents
- Claims set up in a single phone call
- FREE recovery and storage on fault claims
Had an accident that wasn't your fault?
One call and we handle everything — recovery, replacement vehicle, repairs and your entire claim. No excess to pay, no claims discount protected.